Return & Refund Policy

Last Updated: August 2026

Dress shoes are difficult to judge from photographs, and we would rather take a pair back than have it sit unworn in a closet. Nothing about a return should feel like an argument.

Three figures cover most of what people want to know. You have 30 days from delivery to send something back. We email you a prepaid return label, so the return costs you nothing. Your refund is completed within 7 business days of the returned item reaching us, with no restocking or processing fee deducted from it.

Placing an order means you accept the terms below. If your situation does not fit neatly into any of them, write to us at [email protected] before you do anything else. Most of what looks like an exception on paper turns out to be simple in practice.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy applies to every item bought through our online store, whether the reason for the return is a fault or simply a change of mind. Both are accepted. Returns are made by mail using the label we send you, and refunds are issued in United States Dollars to the payment method used at checkout.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

Repairs carried out at our counter are a separate service and are not covered here. If a repair we performed has not held, bring it back to the shop and we will look at it.

3. Return Eligibility Criteria

• Time limit. Your request reaches us within 30 days of the delivery date.
• Item condition. The shoes are unworn and unused, with clean soles and no wear on the outsole.
• Packaging and tags. The original shoe box and any attached tags come back with the shoes. The box is part of the product, so please post it inside an outer carton rather than applying a label to the box itself.
• Proof of purchase. An order number is enough. We can look the rest up.

Trying shoes on indoors, on carpet, keeps you comfortably inside these conditions. Walk around the house in them for as long as you need. What we cannot accept back is a sole that has been outdoors, because it can no longer be sold as new.

4. How to Start a Return

1. Email [email protected] with your order number and the item you want to return. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. We reply with a prepaid return label, normally within one business day. If printing is a problem, ask and we will send a QR code you can show at the carrier counter instead.
3. Pack the shoes in their original box, then place that box inside an outer carton and attach the label to the outer carton.
4. Hand the parcel to the carrier named on the label. Keep the receipt until your refund lands.

Please wait for the label before sending anything. An unlabeled return is harder to match to your order and slows your own refund down.

5. Return Address

Approved returns come back to the address below. The prepaid label already carries it, so you do not need to write it out yourself.

6. Refund Processing and the 7 Business Days Commitment

We inspect returns within 1 to 3 business days of arrival and email you the outcome either way, approved or not. You will not be left wondering whether the parcel got here.

Customers can expect their refund to be completed within 7 business days from the date we receive the returned item. That is our commitment, not an estimate, and it is the figure we have declared to Google Merchant Center.

Once we have released the refund, your bank or card issuer sets its own posting time, usually a further 2 to 5 business days before the money appears on your statement. If ten business days have passed since our confirmation email and you still see nothing, write to us and we will send you the transaction reference to give your bank.

7. No Fees, in Any Form

• No restocking fee. We do not charge one, on any item, for any reason.
• No processing or handling fee. Nothing is deducted for the administration of your return.
• No out-of-pocket shipping. The return label is prepaid by us.
• The full purchase price is refunded. What you paid for the item is what comes back.

The original $4.95 shipping charge is refunded as well whenever the fault was ours, meaning the item was defective, damaged in transit, or not what you ordered. On a change-of-mind return, the original shipping charge is retained and the return label remains free.

8. Damaged, Defective, or Incorrect Items

Tell us within 7 days of delivery at [email protected], with your order number and a photograph of the item and the outer packaging. These cases go to the front of the queue.

We replace the item or refund it in full including the original shipping charge, whichever you prefer. In most cases there is no need to send anything back to us. If we do need the item returned, the label is prepaid as usual. Please keep the outer packaging until the case is closed, since carriers sometimes ask to see it.

9. Exchanges

The fastest route is usually to return the pair you have and place a new order for the size or style you want, because the new order ships immediately rather than waiting on the return to arrive. Both movements are free to you.

If you would rather we handle it as a direct exchange, say so in your email. We send the prepaid label, and we ship the replacement at no second shipping charge. Where a price difference exists, we invoice or refund the difference only. If the size or style you want has sold out by the time your return reaches us, we email you and refund in full under the terms in section 6.

10. When Returns Are Not Accepted

• The request reaches us more than 30 days after delivery.
• The shoes have been worn outdoors, or the outsoles show wear.
• The item has been altered, resoled, stretched or otherwise modified after delivery.
• The original box or tags are missing, or the box has been used as the shipping carton and is damaged.
• The item was marked final sale or clearance at the time of purchase.
• The item is a gift card.
• The item was a promotional free item rather than a purchase.
• The damage being claimed was first reported more than 7 days after delivery.

If your situation falls just outside one of these, write to us anyway. We would rather look at the actual case than apply a list to it.

11. Summary of the Return Lifecycle

Return Questions

Ask before you send anything back. A one-line email now usually saves a week later.

Thank you for reading. If anything here is unclear, write to us and we will explain it.