Shipping Policy

Last Updated: August 2026

Every order placed on this site is packed and dispatched from our shop in Louisville, Kentucky. This page sets out where we ship, what it costs, how long it takes, and what we do when a parcel does not behave as it should.

Where We Ship

We ship to residential and business addresses within the United States. We are not able to deliver to P.O. boxes, APO or FPO military addresses, United States territories outside the fifty states and the District of Columbia, or any address abroad. If you are unsure whether we can reach you, send us the address at [email protected] before you order and we will check it.

Shipping Rate

A flat rate of $4.95 applies to every order, whatever it contains and whatever it weighs. The figure is shown at checkout before payment is confirmed, and no handling, fuel or oversize surcharge is added at any point. Sales tax is calculated at checkout where applicable.

Processing Time

Orders are processed within 1 to 3 business days once payment is confirmed. Orders placed after 12:00 PM EST begin processing on the following business day, as do orders placed on a weekend or a public holiday. If an order needs to move faster than that, write to us and we will tell you honestly whether it can.

Delivery Time

Once dispatched, estimated delivery is 5 to 7 business days depending on the destination. Total estimated time from order to doorstep is 6 to 10 business days.

Carriers

We ship with USPS, UPS and FedEx. The carrier is chosen by destination, parcel size and the service available in your area. If a particular carrier does not serve your address well, tell us at checkout and we will route around it where we can.

Shipping Confirmation and Tracking

A confirmation email carrying your tracking number goes out as soon as the parcel leaves us. A number can take up to 24 hours to become active on the carrier system, so a number that returns nothing on the first evening is normal. Our Order Tracking page shows the current status of any order, and we are happy to look it up for you as well.

Lost or Missing Parcels

If tracking shows delivered and nothing has arrived, check the porch, the mailroom and with anyone else at the address first, since carriers do leave parcels in safe places and occasionally scan them a day early. If it still has not surfaced, write to us. We open the carrier trace ourselves rather than sending you to do it, and we replace or refund a confirmed loss. Either way we email you the outcome.

Damaged in Transit

Report damage within 7 days of delivery at [email protected] with your order number and a photograph of the shoe and the outer box. We prioritize these cases and resolve them with a replacement or a full refund including the original shipping charge. There is usually no need to send the item back. Full terms sit on our Return & Refund Policy.

Incorrect or Incomplete Addresses

Mistakes at checkout happen. Email us as soon as you spot one and we will correct the address free of charge while the order is still in the shop. Once the parcel has been handed to a carrier we contact the carrier on your behalf and ask for a redirect, which many of them will do. If a parcel comes back to us as undeliverable, we reship it to the corrected address and you pay only the standard $4.95 rate for the second dispatch. Address changes are covered in full on our Cancel & Change Order Policy.

Delays

Delivery estimates are estimates, not guarantees. Severe weather, carrier backlogs and peak seasonal volume all add time. When we learn of a delay we email you rather than waiting to be asked, and if a delay has made the order pointless we will cancel and refund it in full even after dispatch. Tell us and we will sort it out.

Shipping Questions

For anything to do with a dispatch, a tracking number, or a parcel that has stalled, these details reach us directly.

Thank you for reading. If anything here is unclear, write to us and we will explain it.