Cancel & Change Order Policy

Last Updated: August 2026

Orders move into processing quickly, which is good for delivery times and less good for second thoughts. This page explains what we can change after checkout, what we cannot, and what happens once a parcel is already on its way.

Cancelling an Order

You may cancel within 24 hours of placing an order. Email [email protected] with your order number and the word Cancel in the subject line. You do not need to give a reason. We confirm every cancellation in writing, so treat the order as live until that confirmation reaches you.

Past 24 hours, ask anyway. If the parcel has not left the shop we will still cancel it. The window exists because processing starts quickly, not because we stop being willing.

Changing an Order

Within the same window, and before dispatch, we can usually change:

• The size or the item itself, subject to what is in stock.
• The shipping address, provided it is within the United States.
• The quantity ordered, or the removal of an item.
• The contact email attached to the order.

Adding an item is handled as a separate order, since the original has already been priced and packed against its own shipping charge. If that would mean paying $4.95 twice, say so and we will look at whether the two can still be combined.

Address Corrections

Email us the moment you spot a mistake. While the order is still in the shop we correct the address free of charge and nothing else changes. Once the carrier has it, we contact the carrier on your behalf and request a redirect, which many of them will action. If the parcel returns to us undeliverable, we reship to the corrected address at the standard $4.95 rate.

If a Cancellation Is Approved

An approved cancellation voids the order in full. Nothing is dispatched, and the full amount you paid is refunded to your original payment method, including the shipping charge. Where payment was authorized but not yet captured, we release the authorization instead and the funds are freed by your bank rather than by us. Refund timing is set out on our Return & Refund Policy.

After the Order Has Been Dispatched

Once a parcel carries a tracking number we cannot recall it, change what is inside it, or redirect it ourselves. You have two options. Refuse the delivery at the door and it comes back to us automatically, or accept it and email us for a prepaid return label. Either way you are refunded in full for the goods under the Return & Refund Policy, and neither route costs you anything to ship.

Orders That Cannot Be Canceled

Final sale and clearance items follow the standard 24-hour window and cannot be canceled once processing has begun. An order that has already been assigned a carrier tracking number has left our control and is handled as a return instead. If you are unsure which situation applies to your order, write to us anyway and we will tell you where it stands.

Cancellations We Initiate

Occasionally we have to cancel an order ourselves. A stock discrepancy, a pricing error on the site, a payment our provider cannot verify, or a delivery address we are unable to reach. We email you as soon as we know, explain what happened, and refund the full amount paid. We may also decline orders that appear fraudulent or that breach our Terms of Service.

Cancel or Change an Order

These requests are time-sensitive, so send them by email and we will act on them in the order they arrive.

Thank you for reading. If anything here is unclear, write to us and we will explain it.